Refund policy

Last updated: January 10, 2026

Thank you for purchasing from NerviCalm. Please read this policy carefully before making a purchase, as it explains our approach to returns and refunds for digital products.

1. Digital Products – No Physical Returns

All products sold on NerviCalm are digital products delivered electronically. As such, no physical returns are possible.

Once a digital product has been purchased and access has been granted or the file has been downloaded, the sale is considered final, subject to the exceptions outlined below.

2. Refund Eligibility

Refunds may be granted only under the following circumstances:

  • The digital product is defective, corrupted, or incomplete, and the issue cannot be resolved after reasonable troubleshooting.

  • You received the wrong digital product due to an error on our part.

  • You are unable to access or download the product due to a technical issue attributable to us.

Refunds will not be issued for:

  • Change of mind after purchase.

  • Failure to read the product description, system requirements, or compatibility information.

  • Incompatibility with your device, software, or system where requirements were clearly stated.

  • Accidental purchases.

  • Claims made after the refund request period has expired.

3. Refund Request Process

To request a refund, please contact us at [your support email] within 7 days of your purchase and include:

  • Your order number or proof of purchase

  • A clear description of the issue

  • Screenshots or evidence where applicable

We will review your request and respond within [e.g., 3–5 business days].

4. Resolution Options

Before issuing a refund, we may offer:

  • Technical support or troubleshooting

  • A replacement or corrected version of the digital product

  • Store credit (where applicable)

Refunds are issued at our sole discretion once eligibility is confirmed.

5. Refund Method

Approved refunds will be processed to the original payment method used at checkout. Processing times depend on your payment provider and may take several business days to appear.

6. Chargebacks and Disputes

Initiating a chargeback or payment dispute without contacting us first may result in immediate suspension of access to current and future digital products. We encourage customers to contact us directly so we can resolve issues promptly and fairly.

7. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting on our website.

8. Contact Information

If you have any questions about this policy, please contact us at:

Email: Support@NerviCalm.com
Store Name: NerviCalm